We care about your privacy

At Nexmira Solutions Pty Ltd, we respect the privacy of our clients and are committed to safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy sets out how we collect, use, disclose, and protect personal information. It applies to all individuals interacting with us—whether through our website, services, or communication channels.

1.Information We Collect

1.1 Personal Information

We may collect the following types of personal data:

• Name and contact details (email, phone number, postal address)
• Business details (organisation name, job title, ABN)
• Login credentials
• Payment and invoicing information
• Preferences for communication
• Usage data related to our services

1.2 Social Media Information

If you choose to connect with us via Facebook Login, we may collect:

• Full name, email address, and profile picture
• Facebook ID
• Pages or businesses you’ve liked
• Any other profile information you’ve authorised us to access

2. How We Collect Information

We collect information via:

• Direct interactions (e.g., web forms, phone calls, emails)
• Automated technologies (e.g., cookies, tracking pixels)
• Third-party integrations (e.g., Facebook SDK, Google Analytics)
• Publicly available sources

3. Purpose of Collection

We collect and use your information to:

• Deliver and maintain our AI-powered services
• Process payments and manage client accounts
• Respond to enquiries and provide support
• Conduct security checks and prevent fraud
• Meet legal and regulatory obligations
• Analyse trends and improve user experience

4.Data Security and Storage

We implement industry-standard security protocols, including: Encryption of data both in transit and at rest

• Encryption of data both in transit and at rest
• Secure data centres located in Australia
• Routine security audits and vulnerability assessments
• Staff training in privacy awareness and secure handling

5. Sharing Your Information

We may share your information with:

• Trusted third-party service providers and technology partners
• Meta Platforms Inc. (Facebook) in accordance with its terms
• Regulatory or law enforcement authorities, when legally required
• Other parties with your explicit consent

We do not disclose personal information for direct marketing by third parties.

6. Cross-Border DataTransfers

In cases where data is stored or processed outside Australia, we ensure:

• Compliance with APP 8 (Cross-border disclosure of personal information)
• Data handling agreements with overseas entities
• Technical safeguards to prevent unauthorised access
• Ongoing due diligence of international partners

7. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you
• Correct or update inaccurate or outdated information
• Request deletion of your information where legally permissible
• Opt out of direct marketing communications at any time
• Withdraw previously given consent

Requests can be made via our contact form or by emailing: privacy@nexmira.ai

8. Data Retention

We retain your information only as long as necessary to:

• Fulfil the purposes described in this Policy
• Comply with legal and taxation requirements
• Resolve disputes
• Enforce our terms and agreements

Deletion requests are processed promptly unless prohibited by law or regulatory obligations.

9.Data Breach Notification

In the event of an eligible data breach:

• Affected individuals will be notified as soon as practicable
• We will notify the OAIC, in line with the Notifiable Data Breaches (NDB) scheme
• We will provide guidance to help minimise potential harm
• Immediate remediation and future prevention steps will be taken

10.Updates to This Policy

We may revise this Privacy Policy to reflect changes in our operations or legal obligations. If changes are significant:

• An updated policy will be published on our website
• Clients may be notified by email or via in-service notice

We encourage you to review this Policy periodically to remain informed.

11. Cookies and Tracking Technologies

We use cookies and related technologies to:

• Understand how visitors use our website
• Enhance functionality and user experience
• Tailor content and advertising
• Gather analytics for optimisation

You can manage or disable cookies in your browser settings. For more information, please refer to our [Cookie Policy].

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact: